Privacy Policy Hepy88 – Your Personal Data Protection

1Introduction

Welcome to the hepy88 Privacy Policy. We understand how important privacy is to you as a user of our online entertainment platform. This document has been crafted to provide a clear and transparent overview of how hepy88 collects, processes, stores, and protects your personal data throughout your use of our platform.

Hepy88 is an online entertainment platform serving players in Malaysia with a wide range of gaming options including Live Casino, Slots, Fish Shooting Games, and more. In operating this platform, we collect certain information from our members to ensure a secure, seamless, and high-quality experience.

This Privacy Policy applies to all users who access hepy88.app, use our mobile app, or interact with any services provided by hepy88. We encourage you to read this document carefully and contact our support team if you have any doubts or questions.

2Data We Collect

Hepy88 collects several categories of information from members depending on the type of interaction you have with our platform. Below is a summary of the data we collect:

In addition to information you provide directly, hepy88 also collects data automatically through cookie technology and digital tracking as you browse our platform. This data is used solely to enhance your user experience and ensure the security of your account.

3How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. hepy88 uses members' personal information for the following purposes:

• Creating and managing member accounts, including the registration process and identity verification required by authorities.
• Processing deposits, withdrawals, and all financial transactions securely and accurately to the bank account registered in the member's name.
• Detecting and preventing fraudulent activity, money laundering, and any platform usage that violates our laws or terms of service.
• Providing responsive and effective customer support, including resolving disputes and addressing member inquiries.
• Sending important account notifications, exclusive promotions, and service updates through your chosen communication channels.
• Complying with legal requirements, regulations, and directives from authorities relating to the operation of online entertainment platforms.
• Analysing usage patterns in aggregate and anonymised form for the purpose of continuously improving hepy88 products and services.
• Implementing responsible gaming programmes, including monitoring wagering patterns and identifying members who may need additional support.

4Data Sharing With Third Parties

Hepy88 enforces a strict policy against sharing member personal data. We have never sold, rented, or traded your personal information to any third party for commercial gain.

However, in the course of operating the platform, there are limited situations where hepy88 may need to share data with certain parties:

• Payment Service Provider: Required transaction information is shared with licensed payment gateways to securely process your deposits and withdrawals.
• KYC Service Provider: Identity verification documents are shared with accredited KYC service providers for verification purposes only and are not retained by them once the process is complete.
• Legal Authority: hepy88 will disclose required information when directed by a court, law enforcement agency, or legitimate regulatory authority.
• Game Provider: Limited technical data is shared with third-party game providers solely to ensure smooth and fair game functionality.

All third parties working with hepy88 are required to comply with strict data protection standards and are only permitted to use shared data for the designated purposes. A binding confidentiality agreement is signed with every partner before any data sharing takes place.

5Data Security

Hepy88 continuously invests in the latest cybersecurity infrastructure to ensure member personal data is always protected against increasingly sophisticated digital threats. Our security measures include:

• Data encryption in transit using TLS 1.3 protocol with 256-bit SSL certificates that are renewed on a regular basis.
• Data encryption at rest using AES-256, ensuring data remains unreadable even in the event of unauthorized server access.
• A multi-layered firewall system and intrusion detection system (IDS) that monitors network traffic 24 hours a day, 7 days a week.
• Penetration testing conducted regularly by independent security experts to identify and patch system vulnerabilities.
• Role-based access control (RBAC) ensuring each staff member can only access data relevant to their job responsibilities.
• Automated backup systems and a disaster recovery plan that are tested regularly to ensure continuous data availability.

6Cookies and Tracking Technologies

Hepy88 uses cookies and similar tracking technologies to enhance the user experience, understand platform usage patterns, and secure your login sessions. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login authentication, game sessions, and security. These cookies cannot be disabled without affecting platform functionality.
• Functionality Cookies: Storing user preferences such as language, display settings, and your preferred game configurations for convenience on future visits.
• Analytics Cookies: Collecting anonymised data on how users interact with the platform to help us identify areas for improvement.
• Security Cookies: Detecting suspicious activity, repeated login attempts, and unusual usage patterns to protect your account.

You can manage or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the hepy88 platform.

7Your Rights

As a hepy88 member and data subject, you hold certain rights regarding the personal data we hold about you. hepy88 fully respects these rights and will process any requests promptly:

• Right of Access: You have the right to request a copy of all personal data we hold about you at any time.
• Right to Rectification: If any of your information is inaccurate or incomplete, you have the right to request that we correct it without delay.
• Right to Erasure: You may request the deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Restriction: In certain circumstances, you may request that we restrict how we process your personal data.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format for transfer to another service if required.

8Data Retention Period

Hepy88 retains member personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our principle is to keep data for exactly as long as needed — no more, no less.

• Active Account Data: Retained for the duration your account is active and for an additional 5 years after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with legal requirements relating to financial records and anti-money laundering.
• KYC Data: Identity verification documents are retained for the period required by applicable KYC regulations, typically 5 years after the business relationship ends.
• Security Logs: Technical and security log data is retained for 12 months for the purpose of security incident investigations when required.
• Marketing Data: Retained until you withdraw consent or request deletion, whichever comes first.

When data is no longer needed, hepy88 will securely delete it using data deletion methods that ensure the information cannot be recovered by any party.

9Child Protection

Hepy88 takes a zero-tolerance approach to platform use by individuals under the age of 18. Our platform is designed exclusively for adults, and we take serious measures to prevent access by minors.

• hepy88 does not knowingly collect or store any personal data from individuals under the age of 18.
• If we become aware that a child's data has been collected inadvertently, we will delete it immediately and close the account in question.
• Our KYC identity verification process is designed to detect and reject registrations by underage individuals.
• If you believe a child has registered on our platform, please contact our support team immediately for prompt action.

10Privacy Policy Amendments

Hepy88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our operational practices, new legal requirements, or improvements in how we protect member personal data.

Any material changes to this policy will be communicated to members via in-platform notifications or email at least 14 days before the changes take effect. For minor amendments that do not affect your fundamental rights, we will update the date at the bottom of this document.

Your continued use of the hepy88 platform after any policy changes are published will be considered as your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your personal information.

11Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how hepy88 handles your personal data, our team is ready to assist you at any time.

• Live Chat 24/7: The fastest way to reach us. Our support team is available at all times in both Bahasa Melayu and English.
• Email: Send written inquiries to [email protected] for issues requiring documentation or a more detailed written response.
• FAQ Page: Browse our FAQ page for answers to the most frequently asked questions about privacy and account security.

We are committed to responding to all privacy-related inquiries within 48 business hours. For cases involving data breaches or serious security threats, we will take immediate action within 24 hours.